PRIVACY POLICY

Date of last update: 17/04/2020

Welcome to www.tahiticandles.com (the " Website "), a site operated by AVEI'A EURL – TAHITI CANDLES, a company registered in Papeete under number D29390, RCS PAPEETE number 19 184 B, and whose registered office is located at Pureora I in La Mission, 98713 Tahiti, French Polynesia. (" Tahiti Candles ", " we ", " us " or " our ").

Our customers are valuable to us, and we respect their privacy. All information we collect about you is handled with the utmost care and is subject to the strictest security measures. Any visit to our website or use of any of our services or features is subject to our terms and conditions, of which this privacy policy is an integral part. This policy (along with our terms of use, our cookie policy , and all other documents referenced therein) defines how the personal data we collect from you will be processed by our services. Please read it carefully to fully understand our objectives and practices regarding your personal data and how it will be processed. By visiting the website www.tahiticandles.com , you freely consent to and accept the practices described in this document.

We do not knowingly or intentionally collect personal data from children under the age of 13. If you are under 13, you may browse our website, but you may not make purchases, register, or submit any personal data to us. If we become aware that we have inadvertently received personal data from a visitor under the age of 13 on the website, we will delete that information from our records.

For the purposes of applicable legislation on the protection of personal data, the term "personal data" means any information relating to an identified or identifiable natural person, directly or indirectly (for example a name and surname, a date of birth, etc.) (" Personal Data ") and the controller is AVEI'A EURL – TAHITI CANDLES a company registered in Papeete under the number of Tahiti D29390, RCS PAPEETE number 19 184 B and the registered office is located at Pureora I in La Mission, 98713 Tahiti, French Polynesia.

  1. THE INFORMATION WE COLLECT FROM YOU.

1.1 THE INFORMATION YOU PROVIDE TO US.

You may provide us with information about yourself by filling out forms on our website www.tahiticandles.com or by corresponding with us by phone, email, or other means. This includes information you provide when you create an account to use our website (a required step to use certain services and features), subscribe to our service, or place an order through our website. This information may include your name, gender, date of birth, cultural interests, address, phone number, email address, and credit or debit card details (if you wish to place an order through our website). When you create an account to use our website, you can view your personal data in the "My Account" section. You can access this section directly to modify your information, for example, if you move. If you forget your password, simply click the "Forgot Password" link on the registration or login page, and an email containing your password will be sent to the email address you provided during registration.

1.2 THE INFORMATION WE COLLECT ABOUT YOU.

During each of your visits, we may automatically collect the following data:

  • technical data, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone, browser extension types and versions, operating system and platform; and
  • data concerning your visit, including all URLs ( Uniform Resource Locators ) accessed before, during and after our Website (including date and time); the products you viewed or searched for; page response times, download errors, the duration of visits to certain pages, interactions with these pages (such as scrolling, clicks and mouse movements) as well as the methods used to leave this page and any telephone numbers used to contact our customer service.

1.3 INFORMATION WE RECEIVE FROM OTHER SOURCES.

We may receive information about you if you use any of the other websites that we (or any member or brand of our group) operate or any of the services we offer. In this case, we will inform you that we have collected data that may be shared internally and combined with data collected on this website. Similarly, we work closely with third parties (including, for example, business partners, subcontractors in the areas of technical, payment, or delivery services, advertising networks, analytics service providers, search data providers, and credit reference agencies) who may share information about you with us.

  1. COOKIES

Our website uses cookies to distinguish you from other users of our services. This allows us to provide you with a pleasant browsing experience when you visit our website and also helps us to improve it.

  1. HOW YOUR PERSONAL DATA IS USED

We use your personal data for the following purposes:

3.1 THE INFORMATION YOU PROVIDE TO US.

We will use this information for the following purposes:

(a) Administration of our Website and performance of our contract with you: the information you provide to us allows us to (i) fulfill your order (whether by purchase or promotion, which includes confirming your order and sending messages if there is a problem fulfilling it); (ii) ensure that your order is delivered; (iii) keep your account up to date; (iv) perform accounting, invoicing, reporting and auditing purposes; (v) authentication and identity checks; (vi) credit, debit or other payment verification; (vii) debt collection; (viii) ensure safety, security, health, training, legal and administrative purposes

(b) Providing Customer Service in our legitimate interest as a seller: we ask for your contact details, including your email address, telephone number, and order details, to answer any questions you may have about using our Website and to provide you with order status updates and other customer support services, such as identifying your purchasing needs and preferences. To provide these customer support services, we may use your Personal Data for statistical and market analysis; case studies; research and development by ourselves or a third party we designate as a data processor. However, in doing so, your Personal Data will be anonymized for use by these parties. It will not include your name, address, email address, or telephone number.

(c) Direct marketing : We want to keep you informed about our latest products, send you promotional offers, and invite you to special events to enhance your shopping experience with us. We may use the information you provide and the information we collect about you to build a profile of your interests so that we can tailor our communications to ensure they are relevant and interesting to you, and so that when you visit our site, we can personalize your experience to make shopping with us easier.

Electronic marketing . If you are already one of our customers, we will only contact you electronically (email or SMS) to present products or services similar to those you have already purchased. Otherwise, we will only contact you electronically if you have given your explicit consent. If you are a new customer, and if we authorize specific third parties to use your data, we (or they) will only contact you electronically if you have explicitly given your consent.

Other types of marketing . We will only contact you by mail or telephone if you have given your consent.

Opting out of marketing : you may at any time opt out of receiving electronic or postal marketing under the conditions set out in paragraphs 9 and 10 of this Privacy Policy.

(d) Our service: we only contact you to inform you of changes to our service.

(e) Our Website: we only contact you to ensure that the content of our Website is presented in the most effective way possible, for you and your computer, and to improve your user experience.

3.2 THE PERSONAL DATA WE COLLECT ABOUT YOU.

We will use this information for the following purposes:

(a) Website Administration: administering our Website and managing its internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys. We may collect and analyze personal data from Website visitors to build a profile of how visitors use our Website. This helps us improve the service we offer you.

(b) Website Improvements: to improve our Website to ensure that its content is presented in the most efficient way possible, for you and for your computer;

(c) Providing Customer Service in our legitimate interest as a seller: The information we collect from you will allow us to (i) enable you to benefit from the interactive features offered by our Website, when you wish, (ii) measure or understand the effectiveness of the advertisements we offer you and offer you advertisements that will capture your attention and (iii) make suggestions and recommendations, to you and other users of our Website, concerning goods or services that may be of interest to you or other internet users.

(d) Security of our Website: as part of our commitment to ensuring the security of our Website.

3.3 PERSONAL DATA WE RECEIVE FROM OTHER SOURCES.

We may use this information in addition to the information you provide and the information we collect. We may use this information and the data collected for the purposes mentioned above (depending on the types of information we receive).

  1. DISCLOSURE OF YOUR PERSONAL DATA – RECIPIENTS OF YOUR PERSONAL DATA

4.1 We may share your Personal Data with members or brands of our Group.

They may use Personal Data in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; developing customer segmentation and indicators to provide a consistent view of our customers; creating inspiring content and editorial features; and developing and selling new products and collaborations to enhance your experience as a customer of Tahiti Candles or other brands in the Group.

4.2 At any time, we may engage other legal entities and individuals, whom we select and monitor with the utmost care, to act on our behalf in the operation and ongoing improvement of this Website. These individuals or entities are referred to as data processors. We may share information about you with specific third parties who have implemented appropriate security measures for the protection of personal data, including:

(a) Business partners, suppliers and subcontractors, in the context of the performance of any contract we enter into with them or with you (for example, in order to process your order and update your account, including authorizing and validating credit or debit card transactions, delivery, data analysis). These legal or natural persons may be authorized to access your personal data in the context of their tasks but they may not use it for any other purpose;

(b) Advertisers and advertising networks that we designate to assist us and that require the relevant data to select and serve relevant advertisements on our behalf. Advertisers and advertising networks that need data to select and serve ads relevant to you and others. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you ads based on your browsing habits and interactions with our websites. For example, if you have visited our website and then moved to another site, you may start seeing our ads displaying special offers or reminding you of products you viewed on our website. The technology behind these ads is based on cookies. More information about how we use cookies and how you can, if you wish, disable them is included in our Cookie Policy. This processing constitutes profiling within the framework of the GDPR. We process your personal data in this way because it is in our legitimate interest to offer you a personalized experience on our sites and to provide you with personalized advertising and marketing;

(c) Search engine analysts and providers who supply and optimize our Website.

4.3 We do not transmit your Personal Data to other legal or natural persons for their own marketing purposes unless you have indicated, during your registration, that you wish to receive information concerning the products, promotional offers and services of other companies.

4.4 We may share your Personal Data with other parties:

(a) In the event that we sell or buy a business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets;

(b) If Tahiti Candles (or its parent company and subsidiaries) or substantially all of its assets are acquired by a third party, in which case the Personal Data that Tahiti Candles holds about its customers will be one of the transferred assets.

(c) If we are required to disclose or share your Personal Data in order to comply with any legal obligation, to enforce or comply with our terms of use or delivery terms and other contracts; or to protect our rights, property or safety (the rights, property or safety of our customers or others). This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  1. THE PLACE WHERE WE STORE AND PROCESS YOUR PERSONAL DATA – TRANSFERS – SECURITY

5.1 The data we collect from you may be transferred to and stored in a country other than the country where it was originally collected. For example, personal data may be processed by individuals working for us or one of our service providers outside of French Polynesia. These individuals may be involved in processing your order, handling your payment, and providing administrative services. By providing us with your personal data, you consent to its transfer, storage, or processing. We take all reasonably necessary measures to ensure that it is processed securely and in accordance with this privacy policy and applicable law.

5.2 If we transfer Personal Data to another country, we will ensure that we apply the necessary safeguards.

5.3 We use the latest encryption technology to ensure that all transaction information is protected to the highest standards. This information includes credit or debit card details, your contact information, any other names and contact details you provided when placing an order and requesting delivery to a different address, and your purchase history. If you consented before entering the information necessary to process your order, our Website retains your Tahiti Candles account information, such as your name, address, email address, and purchase history. Each time you log in to your Tahiti Candles account to place a new order, you will need to re-enter your credit or debit card details. If you have assigned (or set) a password that allows you to access certain parts of our Website, you are responsible for maintaining its confidentiality. We ask that you do not share it with anyone.

5.4 Unfortunately, data transmission over the Internet is never completely secure. While we make every effort to protect your Personal Data, we cannot guarantee the security of data transmitted to our Website, and any transmission is at your own risk. Once we receive your information, we will use strict procedures and security measures to prevent unauthorized access.

  1. RIGHTS OF INDIVIDUALS

As a data subject, and in accordance with applicable laws, you have the following rights:

  • Right of access to a copy of the information contained in the Personal Data we hold about you;
  • Right to object to processing that is likely to cause or is causing harm;
  • Right to object to processing for direct marketing purposes;
  • Right to rectify, block, erase or destroy inaccurate personal data; and
  • Right to claim compensation for damages caused by a violation of applicable laws.

  1. DATA STORAGE AND DESTRUCTION

We retain Personal Data for as long as necessary to provide you and other products and services, and as long as we are legally required to do so. Information associated with your account will be retained until your account is deleted, unless we no longer need the data to provide the products and services, or until any legal obligation requiring us to retain it no longer exists. When we no longer need Personal Data, we securely delete and destroy it.

  1. MULTI-LEVEL WEBSITES

Our website may, at any time, contain links to and from the websites of our partner networks, advertising agencies, and affiliates. If you click on a link leading to one of these websites, please be aware that each has its own privacy policy and that we assume no responsibility in this regard. Remember to review these policies before submitting your personal data to these sites.

  1. REFUSAL TO COMMUNICATE BY EMAIL AND SMS

You can ask us to stop sending you marketing communications at any time (i) by email by clicking the "unsubscribe" link in the marketing communications we send you or (ii) by SMS by following the instructions provided in the message. If you are registered with us, you can also opt out of receiving marketing communications and/or SMS messages by logging into your account and changing your settings.

  1. REFUSAL TO COMMUNICATE BY POSTAL MAIL

You can ask us to stop sending you marketing communications by post at any time by following the instructions that may be included with a specific promotion. If you are registered with us, you can also opt out of receiving postal mail by logging into your account and changing your settings.

  1. ACCESS AND MODIFY YOUR PERSONAL DATA

Applicable legislation gives you the right to access the Personal Data held about you. Your right of access can be exercised in accordance with applicable laws. We will respond to your access request within one month, in accordance with the law. Subject to applicable laws, you also have the right to update and correct inaccuracies in your Personal Data, and to block or delete it, as appropriate. You can modify your Personal Data by accessing "My Account" or by requesting to modify or delete your personal data by sending an email to contact@tahiticandles.com or by writing to us at the following address:

Customers of the service,

AVEI'A – TAHITI CANDLES

40778 Tony's Rate,

98773 Papeete, Tahiti, French Polynesia.

You can also make a complaint or prevent the use of your Personal Data for purposes other than those for which it was originally transmitted by contacting us at the email address, postal address or telephone number provided.

  1. RIGHT TO ERASURE

Any request to delete or remove your Personal Data, including information published online, must be sent to contact@tahiticandles.com.

  1. RIGHT TO PORTABILITY

If you wish to access the personal data you have provided to us electronically, or if you wish for this data to be transferred to a third party, please send your request to contact@tahiticandles.com.

  1. DATA STORAGE POLICY

We do not store your Personal Data longer than necessary for the purposes for which it was stored or as required by law.

  1. CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy will be posted on this page. Please check this page regularly to see if our privacy policy has been updated or modified.

  1. CONTACT

All questions, comments and requests regarding this privacy policy are welcome and should be sent to contact@tahiticandles.com.

  1. NON-WAIVER

The failure to exercise, or the delayed exercise, of any of our rights, remedies, powers, or privileges under these Terms of Use, and any communication between us, shall not constitute or be construed as a waiver. Likewise, a partial or single exercise of any right, remedy, power, or privilege under these Terms of Use shall not preclude any subsequent exercise of that right, remedy, power, or privilege by Bougies Tahiti.

  1. APPLICABLE LAW, JURISDICTION AND LANGUAGE

This website, all content contained therein, and any contracts entered into as a result of its use are governed by French law. The parties agree to submit any dispute to the exclusive jurisdiction of the Commercial Court of Papeete, French Polynesia. All contracts are concluded in French.